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New Era Institute assists all students in their efforts to complete their courses. In the event that you are experiencing any difficulties with your studies,  initially please contact your trainer as the first line of support.

If the matter requires more attention, then you can ask to be referred or the trainer will refer you to one of the management team to assess the nature of the underlying problem. 

Between you, the trainer and the designated management team member, an appropriate action plan will be developed. (See external support links below)

At this point, an analysis of the nature of the problem will be undertaken to identify the key issue(s) such as language problems, cultural readjustment, time management problems, conceptual understanding or study approaches.

Language, Literacy  and Numeracy (LLN) Support sessions are available by appointment

  • Preparing a study plan – this will be covered at the orientation too
  • Maintaining control over study, work and home life to maximise study
  • Note-taking in class and when reading information
  • Improving communication & presentation skills in the class
  • Reading course notes and documents to determine the main idea
  • Using appropriate reading strategies to access information
  • Research for assessments
  • Drafting assessments
  • Preparing powerpoint presentations
  • Using  Word, Excel, Publisher, Powerpoint for preparing professional documents
  • Advice on Layout for posters and any material that is required for presenting information
  • Report writing skills
  • Developing your Language, Literacy and Numeracy skills

young beautiful college student girl studying for university exam in stress asking for help under test pressure sitting on desk with book in youth education concept

To make an appointment with the student support officer, please go to the reception desk and ask for an appointment time.

External Sources of assistance:

Emergency and health services

Concord Hospital

Address: Hospital Rd, Concord

Phone:(02) 9767 5000

Burwood Medical Center

85 Burwood Rd, Burwood

Phone: 02 9747 4344. Open Monday-Sunday

Burwood Medical Centre

Suite 3, 36 Belmore St, Burwood

Phone: 974 492 08 Open Monday – Friday 8.00 – 1.00 and 4.00 -6.30 Saturday 8.00 -1.00 only.

Mobile: 0414 405 901 (after hours)

The Burwood Westfield Medical Centre

Phone: 97 443 330.

Opening Hours
Mon – Fri: 8.30am – 6pm Thur: 8.30am – 7pm Sat: 9am – 5pm Sun: 10am – 4pm

These medical centres uses Bulk billing for Medicare payments.

Counselling services available

Beyond Blue 1300 22 4636 – Free 24 hour help

Lifeline Crisis Support

Beyond Blue – anxiety and depression

Call 1300 22 4636    Free 24 hours a day, 7 days a week

Salvation Army Family Welfare Centres – free service

Catholic Care, Family Support Service – free service

Legal Aid

Legal Aid NSW helps people with their legal problems

Help over the phone

Call LawAccess NSW on 1300 888 529 to get started

Find information

We have factsheets and resources to help you with your problem

Get advice from a lawyer

We provide free face-to-face advice on most legal issues

Help at court

We have lawyers to assist you at many courts and tribunals across NSW

Redfern Legal Centre:

International students in NSW can get advice about housing problems, fines, debts, car accidents, employment, discrimination, family law, domestic violence, and complaints about colleges or universities. We can also advise how these problems affect student visas.

How to access this service 

Call (02) 9698 7645. Advice is by appointment on a Wednesday evening, either in person, by phone or using video-link up.

To call, using a free telephone interpreter, call the Translating and Interpreting Service on 131 450.