|New Era Institute assists all students in their efforts to complete their courses. In the event that you are experiencing any difficulties with your studies, initially please contact your trainer as the first line of support.
If the matter requires more attention, then you can ask to be referred or the trainer will refer you to one of the management team to assess the nature of the underlying problem.
Between you, the trainer and the designated management team member, an appropriate action plan will be developed. (See external support links below)
At this point, an analysis of the nature of the problem will be undertaken to identify the key issue(s) such as language problems, cultural readjustment, time management problems, conceptual understanding or study approaches.
Language, Literacy and Numeracy (LLN) Support sessions are available by appointment
To make an appointment with the student support officer, please go to the reception desk and ask for an appointment time.
External Sources of assistance:
Emergency and health services
Address: Hospital Rd, Concord
Phone:(02) 9767 5000
Counselling services available
Beyond Blue 1300 22 4636 – Free 24 hour help
Lifeline Crisis Support
Beyond Blue – anxiety and depression
Call 1300 22 4636 Free 24 hours a day, 7 days a week
Salvation Army Family Welfare Centres – free service
Catholic Care, Family Support Service – free service
Legal Aid NSW helps people with their legal problems
Call LawAccess NSW on 1300 888 529 to get started
We have factsheets and resources to help you with your problem
We provide free face-to-face advice on most legal issues
We have lawyers to assist you at many courts and tribunals across NSW
Redfern Legal Centre:
International students in NSW can get advice about housing problems, fines, debts, car accidents, employment, discrimination, family law, domestic violence, and complaints about colleges or universities. We can also advise how these problems affect student visas.
How to access this service
Call (02) 9698 7645. Advice is by appointment on a Wednesday evening, either in person, by phone or using video-link up.
To call, using a free telephone interpreter, call the Translating and Interpreting Service on 131 450.